Client Background
A leading Cash-in-Transit (CIT) service provider operating in high-risk corridors within Pretoria, Witbank, Mtatha and Cape Town sought to improve internal compliance, operational transparency, and personnel integrity monitoring. The organisation routinely relies on radio communication to coordinate high-value transfers, a process prone to human error and insider threat risks.
Challenge
The CIT provider faced challenges including:
- Inconsistent radio communication integrity
- Limited visibility into compliance adherence during high-pressure scenarios
- Lack of automated tools for early risk detection
With escalating concerns around insider involvement in route deviations and ambushes, a proactive approach to monitor and analyse radio communications in real-time became necessary.
Solution: Implementation of AuthentIQ
AuthentIQ was deployed as a language-agnostic, real-time integrity assurance tool to evaluate radio communication. Its machine-learning model analysed submitted voice recordings, classifying them by risk level: Low, Medium, and High.
Methodology
Over a 3-week operational window, 414 radio recordings were submitted across Pretoria and Witbank. AuthentIQ’s advanced audio-to-text engine and propensity modeling successfully analysed 288 recordings (70%), categorising them into risk bands:
High Risk: 85 recordings (30%)
Medium Risk: 43 recordings (15%)
Low Risk: 160 recordings (55%)
Each analysed recording was benchmarked against expected communication protocols, predefined risk triggers (e.g., code word deviations, hesitation patterns), and contextual metadata (shift time, route, personnel ID).
Outcomes
- Early Warning Signals: The 30% high-risk recordings triggered focused investigations, uncovering irregularities in dispatch call patterns linked to unauthorised detours.
- Operational Adjustments: Adjustments were made to staff scheduling and radio protocols based on risk cluster heat maps from AuthentIQ.
- Compliance Boost: Teams improved adherence to SOPs due to increased transparency and psychological accountability.
- Training Enhancements: Insights from medium-risk clusters helped design scenario-based communication drills.
Conclusion
AuthentIQ provided the CIT provider with actionable intelligence that previously remained hidden in plain radio chatter. With a 70% analysis success rate and clear delineation of risk levels, AuthentIQ proved to be a radically autonomous integrity enhancer — identifying vulnerabilities in real-time, without human bias.
This deployment showcased AuthentIQ’s unmatched value in the CIT industry: securing assets not just in transit, but through every spoken word along the way.
